Privacy Policy

Last updated: October 30, 2026

Calgary Custom Concepts ("CCC," "we," "us") is a finish carpentry and custom millwork company in Calgary, Alberta. We respect your privacy. This policy explains what personal information we collect, why, and what choices you have. We follow Canada's privacy laws, including Alberta's Personal Information Protection Act (PIPA).

What we collect

• Contact details you give us, such as your name, email, phone number and address, when you request a quote, fill out a form, book a consultation, call or email us.
• Project details you share with us, such as photos, measurements and what you'd like built.
• Campaign and contest entries. For example, if you nominate someone for one of our community campaigns, we collect your details and the information you share about the person you nominate, such as their name, neighbourhood and why you're nominating them.
• Website and ad information. When you visit our website or landing pages, we and our advertising partners use cookies and similar tools (such as the Meta Pixel and OpenAI's ad measurement pixel) to understand how people find us and whether our ads work. This can include pages viewed, the link you came from and actions such as submitting a form.

How we use it

• To respond to you, give quotes, schedule and complete your project, and follow up afterwards.
• To run our community campaigns, including reviewing nominations and contacting nominators and selected nominees.
• To send you emails or texts only if you've agreed to receive them, or where Canada's anti-spam law (CASL) otherwise allows. You can unsubscribe at any time using the link in our emails or by replying STOP to our texts.
• To measure and improve our website and advertising.

We do not sell your personal information.

About nominees

If someone nominates you, we use the information they shared only to review the nomination and, if you're selected, to contact you about it. We won't add nominees to our marketing lists. We delete information about nominees who aren't selected within 90 days after the campaign ends. If you'd like your information removed sooner, contact us.

Who we share it with

We share personal information only with service providers who help us run our business, such as our customer management and email platform, website host and advertising platforms. They may only use it to provide services to us. Some of these providers store information outside Canada, including in the United States, where it may be subject to local laws. We may also share information if the law requires it.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as required by law (for example, for tax and warranty records). We then delete it or make it anonymous.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, contact us using the details below. We'll respond within the time required by law.

Keeping it safe

We use reasonable safeguards to protect your information, and we limit access to people who need it to do their jobs.

Contact us

Calgary Custom Concepts
4568 14 St NE, Calgary, AB (by appointment only)
Email: [email protected]
Phone: 403-640-4403
Privacy contact: Nick Svaikauskas, Owner

If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.